Shipping policy
AUSTRALIA
Express Post Delivery
Free on all orders over $799AUD and $20AUD on orders under $799AUD | 1 - 3 Business Days*
Place your order by 2pm (AEDT) on any business day and receive your order in 1-3 business days (excluding weekends & public holidays).
A signature is required upon delivery, if you are unable to sign for your parcel a calling card will be left at the premises and your parcel will be delivered to your local Australia Post. Harrolds cannot accept responsibility for delays in delivery due to unforeseen circumstances.
*Orders will be dispatched pending credit card authorisation, verification and availability of stock.
Harrolds cannot accept responsibility for delays in delivery due to unforeseen circumstances.
Track Your Order
Once your order has been dispatched, you will receive an email containing your tracking number. Follow the link in the email or visit the Australia Post website here and enter in the tracking number sent in your order dispatch email to track your delivery.
It may take up to 24 hours for tracking information to appear once you receive your tracking number email. You will also receive notifications via email or text (if your mobile phone has been provided) from Australia Post with updates on your deliver
NEW ZEALAND
Express DHL Delivery 3-5 business days from date of dispatch| $35AUD flat rate
All express deliveries will be shipped via DHL.
Once your order has been dispatched, you will receive an email containing your tracking number. Visit the DHL website here and enter in the tracking number sent in your order dispatch email to track your delivery.
*Orders will be dispatched pending credit card authorisation, verification and availability of stock. All prices in our online store are in Australian dollars. The prices within the online store do not include any relevant overseas duties (including import VAT), clearance or handling charges and other customs or import charges that you may incur.
Any such additional charges will depend on the value of your order and will be on top of the price. You can use the NZ Customs Service online estimator to estimate what, if any, duties you may need to pay.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances.
REST OF WORLD
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
Express DHL Delivery 3-7 business days delivery from date of dispatch| $65AUD flat rate
All express deliveries will be shipped via DHL.
Once your order has been dispatched, you will receive an email containing your tracking number. Visit the DHL website here and enter in the tracking number sent in your order dispatch email to track your delivery.
*Please note, orders will be dispatched pending credit card authorisation, verification and availability of stock.
All prices in our online store are in Australian dollars. The prices within the online store do not include any relevant overseas duties (including import VAT), clearance or handling charges and other customs or import charges that you may incur.
Any such additional charges will depend on the value of your order and will be charged additionally. Please refer to your local customs and import authorities for further details.
Orders containing fragrance, nail and aerosol products are unable to ship via air. Due to shipping restrictions, these items are not available for international delivery.
Due to shipping restrictions, orders containing Nike products are not available for international delivery.
CLICK & COLLECT
Free Delivery | 1 - 5 Business Days*
Our complimentary Click & Collect service is available at all Harrolds, between 11am-4pm Monday - Sunday.
Simply choose your items and select Click & Collect as your delivery service within checkout then select your preferred pick up store.
You will receive an email when your order has arrived in store and is ready for collection.
To collect your order, simply present your receipt or email confirmation in store along with a valid photo ID and the card you purchased with.
Unfortunately, we are unable to release Click & Collect orders paid for by PayPal or Union Pay to a third party. We cannot accept responsibility for delays in delivery due to unforeseen circumstances.
*Orders will be dispatched pending credit card authorisation, verification and availability of stock
STORE-TO-DOOR
Please note: we are currently unable to offer our Store-To-Door delivery service.
Free Delivery | 1 - 3 Business Days*
If an item you’re looking for is sold out at your preferred store, simply let our team know and they may be able to source the item from our warehouse. Payment will then be processed in store and your purchase delivered to your door.
This service is available at all Harrolds.
All orders are shipped from our warehouse, please refer above for shipping and delivery information